1 of 1 Remote Customer Service Jobs in Stevenage

the Highways Act and Road Traffic Regulations Act. 2. Contract Management and Procurement- Managing the full suite of our Highway Contracts with an annual throughput of circa £100million. 3. Service Development - Working across the service identifying opportunities for innovation and continual service evolution, including in technology, sustainability, social value and efficiency. 4. Customer Engagement - Leading on … the engagement with all our customers and members, setting service standards and delivering positive interactions. The team includes approximately 60 directly employed HCC people and further embedded resource provided by our professional services contract with Jacobs. This role is fundamental to the success of the Highways Service, and the postholder will need to develop positive relationships across numerous … internal teams, with Members, and with our partners, Jacobs and Ringway. As a Head of Service, the postholder reports to the Director Highways and Strategic Operations and will be part of the Senior Management Board, responsible for the effective leadership, management and performance of the service. Required at an exciting time where we have recently procured our two main More ❯