2 of 2 Knowledge Management Jobs in Stevenage

title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting … unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions ...

Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership level. Experience working in Agile/product-based delivery models. A pragmatic, can-do, hands-on style. Role Summary … Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end-to-end customer and user experience across IT Service Management services delivered through ServiceNow. The role ensures ITSM processes, journeys and digital touchpoints are designed around user needs, driving adoption, satisfaction, and measurable business ...