3 of 3 Remote Service Management Jobs in Stevenage

through technology, data and care. This is a pivotal leadership role responsible for ensuring the smooth and secure delivery of IT services that support thousands of frontline professionals and service users across the UK. As IT Operations Manager, you will oversee day to day IT service delivery across several Group businesses, each operating in complex and regulated environments. … You will lead the operational relationship with multiple Managed Service Providers, ensuring that systems and services remain reliable, resilient and aligned with business priorities. You will take ownership of IT performance, governance and continuous improvement, ensuring that all incidents, risks and service changes are managed effectively. Working closely with business leaders, you will translate operational needs into practical … balancing strategy with hands on delivery. You will have the confidence to manage third party providers, the curiosity to find better ways of working and the leadership to drive service excellence across the Group. What you’ll bring • Proven background in IT service management and vendor or MSP oversight • Strong understanding of ITIL frameworks, service governance More ❯

through technology, data and care. This is a pivotal leadership role responsible for ensuring the smooth and secure delivery of IT services that support thousands of frontline professionals and service users across the UK. As IT Operations Manager, you will oversee day to day IT service delivery across several Group businesses, each operating in complex and regulated environments. … You will lead the operational relationship with multiple Managed Service Providers, ensuring that systems and services remain reliable, resilient and aligned with business priorities. You will take ownership of IT performance, governance and continuous improvement, ensuring that all incidents, risks and service changes are managed effectively. Working closely with business leaders, you will translate operational needs into practical … balancing strategy with hands on delivery. You will have the confidence to manage third party providers, the curiosity to find better ways of working and the leadership to drive service excellence across the Group. What you’ll bring • Proven background in IT service management and vendor or MSP oversight • Strong understanding of ITIL frameworks, service governance More ❯

Purpose of the Role The KeyedIn Administrator/Application Configuration Specialist will be responsible for the day-to-day systems administration, configuration, and optimisation of the KeyedIn Project Portfolio Management (PPM) application. The role ensures the platform is aligned to business needs, supports end users effectively, and maintains system integrity, performance, and security. Key Responsibilities Application Administration & Configuration: *Manage … including cyber security and data protection standards. Essential Skills & Experience *Proven experience administering or configuring KeyedIn.*Strong understanding of application configuration concepts (workflows, reporting, permissions).*Competence in data management and integration processes.*Experience providing user support and training.*Understanding of cyber security principles, particularly in application administration.*Ability to troubleshoot issues and liaise with technical teams and vendors. … Desirable Skills & Qualifications *Experience with KeyedIn API and integration capabilities.*Familiarity with SQL or reporting tools for data extraction/analysis.*Knowledge of project portfolio management processes.*ITIL Foundation certification or similar service management accreditation.*Experience in change control and release management for SaaS applications. Key Competencies *Analytical and problem-solving skills.*Customer-focused mindset for More ❯