Resource Scheduler
- Hiring Organisation
- Sanderson
- Location
- Stirling, Stirlingshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time operational needs. You will also Optimise WFM scheduling … benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across ...