Resource Scheduler
- Hiring Organisation
- Sanderson
- Location
- Stirling, Stirlingshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Enterprise MI, Planning & Insights function at Diligenta. In this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time … parameters set within the data base to deliver maximum scheduling efficiency. Providing analysis, support and reporting to the operations manager of utilization of workforce management activity in conjunction with strategic direction for Contact Centre. Recommending overall allocation of off phone activity in partnership with line and senior managers utilising performance ...