Digital Technology Services Manager
Stockport, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Mastercall Healthcare
set clear objectives, and provide guidance and support to team members. 2. Technical Service Delivery: Ensure the efficient delivery of technical services, including troubleshooting, system maintenance, and support. Develop and implement strategies to improve service efficiency and quality while adhering to industry best practices and standards. 3. System … incidents and complex technical issues, acting as an escalation point for the technical services team. Develop and implement effective problem-solving strategies to minimize system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered … solutions, and oversee the implementation of technology projects to meet business objectives. 8. Documentation and Reporting : Maintain comprehensive documentation of technical processes, procedures, and system configurations. Generate regular reports on service performance, incident trends, and system updates to keep stakeholders informed and enable data-driven decision-making. Person more »
Employment Type: Permanent
Salary: Negotiable
Posted: