2 of 2 Stakeholder Management Jobs in Stockton-on-Tees

industry, essential · Experience in a fast-paced e-commerce and omnichannel retail environment. · Proven success implementing a customer experience strategy. · Board-level reporting and stakeholder management experience. · Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer … programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management · Change leadership Key Performance Indicators · NPS improvement · CSAT improvement · Customer Effort ...

manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Experience leading cyber security, information security and/or compliance activities within a medium … large enterprise environment. Strong experience managing an enterprise information/cyber security risk register. Strong practical knowledge of Information Security Management Systems (ISMS). Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits. Strong knowledge ...