1 of 1 Client Onboarding Jobs in Stoke-on-Trent

into a key leadership role where you will oversee a team of service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service … with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring smooth transitions and service readiness. Produce regular reports on service desk performance and provide insights to senior management. Work closely ...