4 of 4 Microsoft 365 Jobs in Stoke-on-Trent

infrastructure, applications, and networks - no two days are the same. What you'll be doing Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively. Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices. Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs). Maintaining and optimising critical systems that keep … re looking for Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus). Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD). Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls. Strong troubleshooting skills with a proactive approach. Excellent communication skills - able to support colleagues at all levels. Full More ❯

such as VMware and Hyper-V, Citrix. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line More ❯

and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT support; resolve user issues (passwords, printers, M365, connectivity, etc.). Onboarding and setting up new staff accounts, devices, and permissions; maintain asset registers and hardware stock. Help with digital events, by providing on-site assistance with AV … busy, fast-paced environment. You will have: Minimum 3 GCSEs (or equivalent), including English and Maths Proven experience administering CRM systems Experience providing first-line IT support (Windows/Microsoft 365) Strong data accuracy and Excel skills Excellent communication, organisation, and problem-solving abilities A professional, friendly, and customer-focused approach Ability to prioritise workloads and meet More ❯

and devices, ensuring smooth onboarding Maintain and update an accurate digital asset register, including devices, licences, and warranties. Support day-to-day technical requests, including troubleshooting common issues with Microsoft 365, Teams, and Wi-Fi connectivity Assist with technology setup and support during in-person or virtual events Support staff training and ongoing system learning to ensure More ❯