Software Support Engineer (Hybrid / Office-Based)
Stoke-on-Trent, Staffordshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
True Track Software
customers using stock control systems, POS equipment, and reporting tools Manage support tickets, ensuring queries are resolved promptly and effectively Assist with data handling, reporting, and system setup (Excel and similar tools) (Optional) Deliver on-site customer support and training sessions if comfortable doing so Escalate complex issues to the senior support team when necessary Deliver … excellent customer service, ensuring users feel supported and valued Skills & Experience Previous experience in an IT support desk/helpdesk role (1st or 2nd line) Strong working knowledge of Microsoft Excel Experience with stock control systems, ERP software, or POS equipment is highly desirable Accounting knowledge/experience would be advantageous Confident communicator, both verbal and written More ❯
Employment Type: Full-Time
Salary: £28,000 - £30,000 per annum
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