Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Elite Hiring Ltd T/A Elite Hiring Solution
a willingness to learn and contribute Genuine interest in business strategy, digital transformation, and process improvement Familiarity with Excel and PowerPoint; knowledge of tools like Jira, Confluence, or PowerBI is a bonus What Youll Gain: Hands-on experience working on real client projects across sectors such as finance, retail, and technology Mentorship from experienced Business … a willingness to learn and contribute Genuine interest in business strategy, digital transformation, and process improvement Familiarity with Excel and PowerPoint; knowledge of tools like Jira, Confluence, or PowerBI is a bonus What Youll Gain: Hands-on experience working on real client projects across sectors such as finance, retail, and technology Mentorship from experienced Business More ❯
Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior … thousands of touchpoints weekly) Strong analytics background – able to manipulate and interrogate data Hands-on with tools like SQL , Excel , Python/R Exposure to data visualisation tools (PowerBI, Tableau, etc.) Collaborative mindset and a strategic view of how data can drive performance 📅 Interview Process: Initial 30-min call with HR Final stage: On-site More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
Essential Employment
paced environments and adapting to evolving business demands. Excellent interpersonal and communication skills, with the ability to influence and negotiate across all levels. Advanced proficiency in Microsoft Excel, PowerBI, and other data analysis tools. Deep understanding of public sector procurement practices and systems. Familiarity with managing contract registers in regulated settings. Hands-on experience with More ❯
fast-paced environments and adapting to evolving business demands. Excellent interpersonal and communication skills, with the ability to influence and negotiate across all levels. Advanced proficiency inMicrosoft Excel,PowerBI, and other data analysis tools. Deep understanding of public sector procurement practices and systems. Familiarity with managing contract registers in regulated settings. Hands-on experience withSAP More ❯