2 of 2 Remote/Hybrid Service Delivery Jobs in Stoke-on-Trent

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements Additional Information Act as the primary technical escalation point for internal teams on system-related issues,maintenanceand deployments Serve as a Subject … architectural improvements Maintain and support a wide range ofon-premise, SaaS and cloud-hosted business applications Investigate,troubleshootand resolve complex technical incidents tomaintainhigh service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements What you will be doing Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments … support a wide range of on-premise, SaaS and cloud-hosted business applications Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...