Technical Support Specialist
- Hiring Organisation
- Eleveneleven
- Location
- W1, Marylebone High Street, Greater London, United Kingdom
- Employment Type
- Permanent
- Salary
- £50000 - £65000/annum working from home
solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...