2 of 2 ITIL Jobs in Street

working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft … technical troubleshooting skills across a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including More ❯

iPhones, iPads. Provide AV support and assist with network diagnostics where required. Work with vendors and partners to manage repairs, replacements, and escalations. Contribute to proactive monitoring, documentation, and ITIL-based processes. What We’re Looking For Proven background in 2nd line IT support with experience handling escalations. Strong hands-on knowledge of Microsoft 365 & Intune (essential). Excellent communication … skills and a customer-first mindset. Confident diagnosing and resolving a wide range of desktop and mobile issues. Experience with Active Directory, endpoint imaging, and ITIL processes. Desirable: AV support experience, network troubleshooting, or exposure to 3rd line environments. Why Join Us? Be part of a tight-knit London IT team of 5, where your impact is visible. Gain 3rd More ❯