to play a key role in delivering a modern IT strategy, with a focus on cloud technologies, system reliability, and security. The successful candidate will support and enhance a Microsoft Azure and Microsoft365 environment, alongside enterprise security and backup systems. You'll be responsible for investigating and resolving complex technical issues, managing upgrades, ensuring disaster … recovery readiness, and supporting system integrations following acquisitions. Key Responsibilities: Provide infrastructure support across Microsoft Azure, Microsoft365, backup, and security platforms. Diagnose and resolve technical incidents with minimal disruption. Maintain and optimise infrastructure through patching, monitoring, and performance tuning. Manage and support enterprise security solutions (Fortinet, Microsoft Defender, Sentinel, Mimecast, etc.). Contribute to … disaster recovery planning and testing. Document processes, incident resolutions, and technical procedures. Skills & Experience: Strong knowledge of Microsoft365 (Intune, SharePoint, Exchange Online, Entra ID). Hands-on Microsoft Azure experience (VMs, networking, storage, AVD). Familiarity with Fortinet firewalls and related technologies. Experience with backup/disaster recovery tools (e.g., Veeam, Azure Backup). Proactive More ❯
UK organisation to recruit a Programme Manager with strong expertise in the Modern Workplace stack . This is a high-profile role within the CIO function, leading transformation across Microsoft365, Intune, Entra ID and associated technologies. The successful candidate will combine delivery leadership with the ability to influence technology direction, shape strategy, and drive adoption across … end-to-end delivery of Modern Workplace transformation programmes across multiple workstreams. Define strategy and roadmap in partnership with technical leads, platform owners, and enterprise architecture. Drive adoption of Microsoft365, Intune, Entra ID and wider EUC technologies across all business functions. Manage and coach project managers, providing leadership and governance across delivery. Engage with senior stakeholders … to secure buy-in, influence decision-making, and report on progress. Oversee integrations and migrations from on-premises to Microsoft 365. Anticipate business needs and balance priorities with technical, financial, and operational considerations. Ensure risks, issues and dependencies are identified, tracked, and resolved to enable successful outcomes. Key Requirements of the Programme Manager (Modern Workplace) Proven track record delivering More ❯
CLARENDON HOUSE, 63 DOWNING STREET, FARNHAM, SURREY, England
LEIGHTONS LTD
contact for IT queries (via phone, email, and service desk system). Log, prioritise, and track support requests using the HALO ITSM platform. Troubleshoot common IT issues (password resets, Microsoft365, Teams, SharePoint, Windows, printers, etc.). Escalate more complex issues to second-line support. Assist with onboarding new staff, including setting up equipment, accounts, and delivering … improvements to the IT knowledge base. What you’ll learn: Hands-on experience in ICT support and customer service. The opportunity to work alongside experienced ICT professionals. Knowledge of Microsoft365, Active Directory, Teams, SharePoint, and more. Skills in troubleshooting, communication, and IT operations. A Level 3 ICT Apprenticeship qualification, with full support from your training provider. More ❯
Edinburgh, Queen Street, City of Edinburgh, United Kingdom Hybrid / WFH Options
LawWare
tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test … software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous More ❯
the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment More ❯
WC2R, Fleet Street, Greater London, United Kingdom
Ricoh
attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy MicrosoftOffice365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop and Desktop PC diagnosis. Customer specific equipment, for example Tablets, Scanners, Servers, NAS We More ❯