2 of 2 Remote Customer Service Jobs in Stroud

About The Role As a Service Desk Administrator, you’ll be an integral part of our IT operations team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus will be on providing … efficient, high-quality support while adhering to established processes and service standards. You’ll also contribute to the team’s continuous improvement efforts by maintaining documentation, supporting operational tasks, and collaborating with colleagues to enhance the overall service experience. Key Responsibilities: Handle incoming tickets and calls, aiming for first contact resolution and escalating where necessary, while delivering outstanding … customer service to ensure a positive support experience for all users. Assist with recurring tasks such as audits, system checks, and documentation updates to ensure consistent service delivery. Work closely with team members and stakeholders to resolve complex issues and contribute to continuous improvement efforts. Maintain and contribute to the knowledge base by documenting solutions, processes and More ❯

About The Role Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity. The successful candidate will join the team responsible for securing the systems our people use to provide that excellent service. Working with your colleagues within the Information Security Team, you will consult on projects to ensure security by design, proactively … Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you. About Us What's in it for you... Healthcare … s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing More ❯