IT Support Analyst
- Hiring Organisation
- Southern Lights
- Location
- Stroud, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
suppliers to resolve technical and licensing issues Produce clear technical documentation and knowledge articles Ensure support tickets are managed within agreed SLAs Contribute to ISO27001 compliant processes and documentation What we're looking for Previous experience in an IT support or service desk role Strong Microsoft 365 administration skills Good … customer service skills A proactive approach with strong troubleshooting ability Desirable CompTIA A+, ITIL Foundation or similar certifications Microsoft certifications Experience working within ISO27001 or similar security standards What's on offer £25,000 to £30,000 depending on experience Hybrid working, 3 days per week in the office Supportive ...