Job Title: 2ndLine IT Application Support Consultant Location: Bury St Edmunds Salary: £35,000 - £40,000 per annum Cooper Lomaz are in partnership with a leading business in their sector to source an experience IT Application Support Consultant. This role is a … at an exciting time, as they continue to go from strength to strength and grow their team. Role Overview: As a IT Application Support Consultant you will play a crucial role in ensuring the continuous availability of the software our client develops in house. This is a customer … 1st line consultants, demonstrating a willingness to learn and mentor. Role Responsibilities: Triage, troubleshoot and resolve inbound calls and tickets at a 2ndline level. Mentor 1st LineSupport colleagues on more challenging tickets. Provide outstanding customer support, investigating more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Spider
2ndLineSupport Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLineSupport Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLineSupport Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLineSupport Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Spider
2ndLineSupport Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLineSupport Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLineSupport Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLineSupport Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
2ndLine Application Support - £40K Bury St Edmunds Up to £40,000 per annum + Excellent Benefits and Progression A leading software company is looking for a passionate 2ndLine Application Support Engineer to join their growing team. You will … be responsible for providing 2ndLine application support on all bespoke software products. You will be put through market leading training to ensure you are comfortable with the products. You will be part of an exciting growing team, and play a big part in liaising … will have experience working in an environment where you are comfortable providing Technical, Software or Application Support. Responsibilities: Experience handling all incoming customer support cases with the ability to evaluate the cases to establish if it is a training requirement, product usage issue or a software bug. Document more »