ICT Technician
Lowestoft, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
East Coast Community Healthcare CIC
a positive 'can do' attitude to the team and be both capable of working together with colleagues whilst maintaining the ability to work independently when required. This is a customer facing support role, so you should have strong customer service skills, empathy, and excellent interpersonal skills. A positive demeanour and solution-based approach is key. You will … standard is essential to this role. This role involves hybrid working with up to 2 days working from home. Main duties of the job - Answering calls to the IT Service Desk in a prompt and effective manner, to a high customer service standard. - Recording detailed incident information in an efficient manner, and escalating incidents to colleagues when … early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Answer telephone calls from the customer within service level & provide relevant support as required. Record requests, incidents and problems effectively and accurately within the helpdesk platform. Resolve requests and incidents within the helpdesk platform More ❯
Employment Type: Permanent
Salary: £27485.00 - £30162.00 a year
Posted: