3 of 3 Remote Customer Service Jobs in Suffolk

a positive 'can do' attitude to the team and be both capable of working together with colleagues whilst maintaining the ability to work independently when required. This is a customer facing support role, so you should have strong customer service skills, empathy, and excellent interpersonal skills. A positive demeanour and solution-based approach is key. You will … standard is essential to this role. This role involves hybrid working with up to 2 days working from home. Main duties of the job - Answering calls to the IT Service Desk in a prompt and effective manner, to a high customer service standard. - Recording detailed incident information in an efficient manner, and escalating incidents to colleagues when … early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Answer telephone calls from the customer within service level & provide relevant support as required. Record requests, incidents and problems effectively and accurately within the helpdesk platform. Resolve requests and incidents within the helpdesk platform More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯