1 to 9 of 9 Customer Service Jobs in Suffolk with Remote Work Options

be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the … nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard. This opportunity is working for a company that produces their bespoke software, which you will be supporting this application. Role Responsibilities: Triage, Troubleshoot and Resolve … to ensure the tickets are responded to accordingly Required Skills: You will be passionate about IT and looking to build a career in IT Customer service experience is essential in this role. You will need to enjoy problem-solving and translating technical terminology. to non-technical-minded customers. more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

and Technology (DDaT) team. As part of our technology strategy, we have invested in a number of modern technologies including Microsoft Dynamics 365 for customer services and operations, a suite of enterprise applications, Microsoft M365 for our modern workplace technologies, Microsoft Azure, a large Fortinet SD-WAN and we … our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a number … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »