1 to 2 of 2 ITSM Jobs in Suffolk

settings management Investigate potential and actual service problems and recommend & test proposed solutions Software version control Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »

and delivery of key targets within a service environment. Development and documentation of plans, standards, and operating procedures Experience of implementing, improving, and using ITSM/ITIL processes e.g. Incident, Problem, Major Incident, Change, Configuration Management etc Experience of facilitating change in practice to improve services Desirable NHS or Healthcare … effectively with Trust colleagues at all levels within the organisation and with external partners. Desirable Epic Kuiper, Bridges, or Data Courier ServiceNow or other ITSM tools NHS/CFH applications Scripting using Pearl, JavaScript, or bat files etc Disclosure and Barring Service Check This post is subject to the Rehabilitation more »