3 of 3 Support Technician Jobs in Suffolk

IT Support Technician/IT Support Engineer - 2nd Line Ipswich around £35,000 - £38,000 plus up to 10% bonus (OTE upto £41,800), 7%-15% pension, life, IP, Healthcare and more Key skills/qualifications/criteria: - Excellent knowledge of Microsoft Windows Server operating systems - Strong knowledge of Microsoft Office 365 - Strong knowledge/experience of … Last year they paid the full 10% bonus and added an extra £1k to everyone as an extra thanks. The package is always being looked at and improved. They support a variety of charities, both locally and nationally, have a yearly family day, two Christmas events and a huge budget for training and personal development. oh, and with a … they only lost three people last year. IT is growing, with a move away from MSP, office expansion and big warehouse relocation there is a lot to do to support this growing company and its 260+ users. That said, quality is super important, not just closing down tickets. High level of customer service, not afraid to get deskside, triage More ❯

We are seeking a proactive and customer-focused IT Support Technician to join our client’s growing team in Ipswich on a permanent basis. You will be the first point of contact for IT-related queries, providing exceptional customer service and ensuring efficient resolution of technical issues. Working within a Microsoft Azure and Office 365 environment, you will … manage support tickets, troubleshoot hardware and software issues, and escalate complex problems where necessary. Key Responsibilities: Act as the first point of contact for all IT-related support queries via phone, email, and ticketing system. Log, prioritise, and manage IT support tickets, ensuring timely resolution in line with SLAs. Provide 1st and 2nd Line IT support for Microsoft Azure, Office 365, and Windows-based environments. Troubleshoot and resolve hardware, software, and network issues. Escalate complex issues to 3rd line support engineers as required. Assist in user account management, including password resets, permissions, and security updates. Deliver outstanding customer service, ensuring users are kept informed throughout the support process. Maintain accurate documentation of incidents More ❯

the role. Are you a charismatic IT Support Professional? We're looking for a dynamic IT Support Analyst to join a growing team and take ownership of providing exceptional IT user support within an enthusiastic, fast-paced business. In this exciting role you’ll be the go-to problem-solver, taking ownership of user issues from first … contact to resolution. Working closely with the IT Support Team Manager and a collaborative team of technicians, you’ll ensure that support tickets are handled efficiently, prioritised appropriately, and resolved in line with SLAs—all while delivering a first-class user experience. why you should apply. What a magnificent place to work, from the unbelievable benefit package to More ❯