Transformation Lead - DWP
Sunbury-On-Thames, England, United Kingdom
HCLTech
opportunity to participate in an organization’s transformation infrastructure and end user support model. We are looking for an individual who has the technical skills and intellectual capability to lead through this change in collaboration with different teams and drive and desire to grow with the business. Critical for … processes, creating new operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using … reviews Coordinate resolution of technical escalations associated with deployed products under the scope of the team and work closely with Architects and SMEs Mandatory Skills and Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. more »
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