Third Line Support
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone … Directory/Microsoft Entra ID- Microsoft Office 365 Administration Desirable Skills & Experience - Microsoft Office 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance plan management)- Management and maintenance of our Anti-Virus, MDR/EDR and Cloud Optix platform- Vulnerability Management and resolution More ❯
Employment Type: Full-Time
Salary: £45,000 per annum
Posted: