2 of 2 Process Improvement Jobs in Surbiton

aligning technical support with client needs. Data Integration & Quality Assurance Use expert knowledge of data systems to resolve technical challenges. Translate client requirements into actionable insights, identifying and implementing process improvements. Ensure data quality and accuracy across dashboards, source data, and reporting platforms. Dashboard Development & Maintenance Lead the creation of dashboard wireframes, obtaining approvals before briefing developers. Oversee testing More ❯

reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's still agile, with the chance to influence how … chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good … vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of More ❯