1st Line Support Analyst
- Location
- Leatherhead, England, United Kingdom
POSITION DETAILS Position Title: Service Desk Engineer Reports to (POSITION): Service Desk SME & Team Lead Team: Services Support Department: Services & Solutions PURPOSE OF JOB The Service Desk Engineer is responsible for delivering high-quality technical support and excellent customer service to customers and internal stakeholders. Acting … enquiries, the role diagnoses, troubleshoots and resolves technical issues wherever possible, while ensuring tickets are accurately recorded, prioritised, escalated, progressed and managed in line with agreed service levels. The role supports Microsoft technologies, end-user computing, cloud services and business applications, and contributes to knowledge management, continual service ...