1st Line Support Jobs in Surrey

First Line Support
South East > Surrey

The median First Line Support salary in Surrey is £25,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 121 130 202
Rank change year-on-year +9 +72 -65
Permanent jobs requiring a 1st Line Support 28 35 11
As % of all permanent jobs advertised in Surrey 1.13% 1.38% 0.32%
As % of the Job Titles category 1.24% 1.47% 0.33%
Number of salaries quoted 28 33 10
10th Percentile £22,000 £22,250 £26,250
25th Percentile £23,000 £25,000 £30,000
Median annual salary (50th Percentile) £25,500 £27,500 £31,000
Median % change year-on-year -7.27% -11.29% +37.78%
75th Percentile £27,750 £31,500 £31,500
90th Percentile £28,750 - £31,725
South East median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +6.82%

All Permanent IT Job Vacancies
Surrey

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Surrey with a recognized job title 2,263 2,386 3,324
% of permanent jobs with a recognized job title 91.10% 94.12% 96.52%
Number of salaries quoted 1,474 1,505 2,066
10th Percentile £27,500 £31,650 £32,000
25th Percentile £38,000 £43,750 £42,500
Median annual salary (50th Percentile) £50,000 £60,000 £55,500
Median % change year-on-year -16.67% +8.11% +5.71%
75th Percentile £65,000 £75,000 £67,500
90th Percentile £80,000 £90,000 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st Line Support
Job Vacancy Trend in Surrey

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for 1st Line Support in Surrey

1st Line Support
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing 1st Line Support in Surrey.

Salary trend for 1st Line Support in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chertsey +6 9 £25,500 -15.00% 1
Weybridge - 4 £26,000 - 1
Woking - 4 £24,000 -
Leatherhead -18 3 £23,000 -8.00%
Reigate - 3 £26,000 - 1
Guildford +19 2 £27,500 -
Epsom - 1 £26,500 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Surrey

For the 6 months to 19 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 1st Line Support in the job title.

1 25 (89.29%) Microsoft 365
2 24 (85.71%) Active Directory
3 22 (78.57%) Microsoft Office
4 19 (67.86%) Degree
5 18 (64.29%) Social Skills
6 16 (57.14%) SLA
7 13 (46.43%) Microsoft Exchange
7 13 (46.43%) Driving Licence
8 10 (35.71%) Microsoft
8 10 (35.71%) Windows
9 7 (25.00%) VoIP
10 6 (21.43%) Azure
11 4 (14.29%) Wi-Fi
11 4 (14.29%) Apple
11 4 (14.29%) Entra ID
11 4 (14.29%) Documentation Skills
11 4 (14.29%) Self-Motivation
12 3 (10.71%) Windows Server
12 3 (10.71%) Analytics
12 3 (10.71%) ServiceNow
12 3 (10.71%) ITIL
12 3 (10.71%) Telecoms
12 3 (10.71%) SaaS
12 3 (10.71%) assyst
13 2 (7.14%) Google Workspace
13 2 (7.14%) iPad
13 2 (7.14%) Google
13 2 (7.14%) e-Learning
13 2 (7.14%) Analytical Skills
13 2 (7.14%) Problem-Solving

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (46.43%) Microsoft Exchange
Applications
1 22 (78.57%) Microsoft Office
Business Applications
1 3 (10.71%) assyst
Cloud Services
1 25 (89.29%) Microsoft 365
2 6 (21.43%) Azure
3 4 (14.29%) Entra ID
4 3 (10.71%) SaaS
5 2 (7.14%) Google Workspace
Communications & Networking
1 7 (25.00%) VoIP
2 4 (14.29%) Wi-Fi
General
1 18 (64.29%) Social Skills
2 4 (14.29%) Documentation Skills
3 3 (10.71%) Telecoms
4 2 (7.14%) Analytical Skills
Miscellaneous
1 13 (46.43%) Driving Licence
2 4 (14.29%) Self-Motivation
3 2 (7.14%) e-Learning
3 2 (7.14%) iPad
4 1 (3.57%) Virtual Team
Operating Systems
1 10 (35.71%) Windows
2 3 (10.71%) Windows Server
Processes & Methodologies
1 3 (10.71%) Analytics
1 3 (10.71%) ITIL
2 2 (7.14%) Customer Service
2 2 (7.14%) Problem-Solving
3 1 (3.57%) Cost Reduction
3 1 (3.57%) Knowledge Transfer
3 1 (3.57%) Project Delivery
Qualifications
1 19 (67.86%) Degree
2 1 (3.57%) SC Cleared
2 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 16 (57.14%) SLA
System Software
1 24 (85.71%) Active Directory
Vendors
1 10 (35.71%) Microsoft
2 4 (14.29%) Apple
3 3 (10.71%) ServiceNow
4 2 (7.14%) Google