2 of 2 Billing Jobs in Surrey

complaints, and early churn signals. Key Tasks: Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‐related enquiries. Handle customer complaints professionally, ensuring customers feel listened to and supported. Liaise with internal teams and external suppliers to resolve customer … reduction to support churn insight and reporting. Calculate and apply relevant mid‐term charges in line with contract terms. Maintain accurate records across CRM, billing, and service platforms. Calculate Balance of Contract (BOC) charges and applicable cease charges accurately. Coordinate full-service cessations across all internal systems and with relevant ...

proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: Manage customer tickets frominitialcontact through to resolution in line withSLAs for customer service, billing, andcontract-relatedenquiries. Handle customer complaints professionally, ensuring customers feel listened to and supported. Liaise with internal teams and external suppliers to resolve customer issues efficiently. … services. Captureaccuratereasons for service reduction to support churn insight and reporting. Calculate and apply relevantmid-termcharges in line with contract terms. Maintainaccuraterecords across CRM, billing, and service platforms. Calculate Balance of Contract (BOC) charges and applicable cease charges accurately. Coordinatefull-servicecessations across all internal systems and with relevant carriers ...