Mobile Support Team Leader
- Hiring Organisation
- Opus Technology
- Location
- Reigate, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £36000 - £40000/annum
Service Request support across Opus’s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with … team leader or supervisory experience preferred • Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential • Keen eye for detail and strong conflict resolution • Excellent customer care skills and work ethic • Proven ability to lead, coach, and develop a team • Ability to communicate verbally ...