7 of 7 Remote Customer Experience Jobs in Surrey

Customer Success Manager for Aerospace and Defense Full-time IFS Referral Bonus Code: SH Job Location: Remote IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be … difference. If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS. Role Overview A Customer Success Manager will take the customer-facing role and is responsible for success through the leadership and effective orchestration of a large virtual … team, management of program deliveries, and strong senior customer relationships. The primary focus is on the successful adoption and productive use of IFS products and services, helping customers discover new features, and enabling them to become long-term users. The Success Manager is at the forefront with our customers More ❯

Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations. One of … those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award … winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience. At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That's why our expert team is flexible. We're ready to help our customers More ❯

skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with … reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related More ❯

combines expertise, passion, integrity and innovation to the seamless and efficient processing of all activities including and not limited to End of Lease Activities, Customer-service and in-life query management, Lease schedule and Acceptance certificate creation. As an Operations Team Leader you are responsible for the management and … e.g. monthly business reviews) Performance management and trend analysis Maintaining accurate data in all relevant systems to support project requirements Working alongside the local Customer Experience Specialists to address critical operational pain-points and in the implementation of process improvements Identification of process improvement opportunities, including automation where … system workflow understanding in general back office and after-sales operations; a leasing background is an advantage Strong understanding of CHG solution offerings, including customer-service management and or other related services within a leasing or after-sales operational perspective Strong understanding of asset/I.T fleet management and More ❯

to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead … and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands … and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile More ❯

Target Openings 2 What Is the Opportunity? Join us as a Lead Software Engineer as we transition to and implement Guidewire. If you have experience with Guidewire's PolicyCenter and/or ClaimCenter, we want to hear from you! Apply now to be a part of our innovative team … and make a significant impact on our technology journey. Travelers Software Engineering team is dedicated to creating seamless customer experiences through cutting-edge technology solutions. We are looking for a Lead Software Engineer to help us grow and transform our technology landscape. You will leverage your engineering background to … s work complies with Travelers standards, processes, and protocols. Perform other duties as assigned. What Will Our Ideal Candidate Have? Extensive programming/development experience plus strong prior technical leadership experience. Excellent delivery skills with the ability to examine and assess the effectiveness of software design strategies and methodologies More ❯