15 of 15 Remote/Hybrid Customer Experience Jobs in Surrey

Lead Team: Services Support Department: Services & Solutions PURPOSE OF JOB The Service Desk Engineer is responsible for delivering high-quality technical support and excellent customer service to customers and internal stakeholders. Acting as the first point of contact for incidents, service requests, alerts and enquiries, the role diagnoses, troubleshoots … business applications, and contributes to knowledge management, continual service improvement and operational excellence. KEY RESPONSIBILITIES Act as the first point of contact for customer incidents, service requests, alerts and technical enquiries, providing a professional and customer-focused service. Log, categorise, prioritise and manage tickets accurately throughout their lifecycle ...

service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions Producing accurate and timely service reporting for Service Management Analysts and Service … Managers Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager Maintaining high standards across allocated customer experience and reporting activities Salary £30-£32k DOE Hybrid ...

Senior Customer Success Manager - Europe West Full-time IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters … make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Customer Success Manager As a Customer Success Manager at IFS, you will be a trusted partner to our customers, helping them achieve lasting business ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Background At Motion Applied - Connected Intelligence (CI), we create cutting-edge wireless connectivity solutions that are transforming customer experience across the transport industry. We create solutions that improve service effectiveness and cost-efficiency for customers, delivering high-quality internet connectivity services. By applying our expertise, we deliver real … participate in peer review, agile delivery and cross-functional product discovery. Promote responsible use of data, including appropriate consideration of privacy, governance, security and customer commitments. Location This role is based at our head office in central Woking. The role is included in our hybrid working policy, with ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

chain management; • The Direct to Consumer division, responsible for direct sales to consumers; • The Corporate Marketing, Social Media, PR and New Business teams; • The Customer Experience team; • The Samsung capital (B2B lending) team; and • The finance, human resources, facilities and other supporting functions. The team is made … qualified solicitor with commercial law and contract drafting experience. The role would suit candidates with three or more years of relevant post qualification experience, good academics and training from a good law firm.* A solid experience of drafting, negotiating and amending commercial agreements.* A firm grasp of general ...

Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within. Important: Applicants … devices Managing user accounts and permissions Escalating more complex issues to senior engineers when required Maintaining accurate ticket updates and documentation Delivering an excellent customer experience at every interaction About You We're open to candidates from MSPs or internal IT support environments. The most important thing ...

cloud adoption, AI innovation, technology simplification and reduced technical debt. High-performing SAP Platform services that consistently meet agreed availability, recoverability, security, compliance and customer experience objectives. Optimised technology investments and supplier partnerships, delivering measurable business value through effective financial management, license governance, commercial oversight and strategic vendor … effective succession planning. Trusted technology leadership and governance, providing strategic direction, informed decision-making and effective management of technology, operational and cyber risks. Demonstrated experience identifying, shaping and adopting AI, automation and emerging SAP technologies to deliver measurable business value and operational improvements. What you will need ...

Senior Cloud Engineer to join our team in Redhill, Surrey. The ideal candidate will have a strong background in cloud technologies, particularly AWS, and experience with container platforms. This is an exciting opportunity to work on challenging projects, collaborate with a diverse team of professionals, and contribute … rata for part-time employees). This policy may be changed at the Company’s discretion. Travelers Software Engineering team enables a seamless customer experience through technology solutions. As a Senior Software Engineer you will help us grow and transform our Technology landscape. You will leverage your engineering ...

C# Entity Framework Linq Developer Our client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part … customer operation. The development team has been working in this sector since the early 90s. Technical skills needed, C#, MVC ASP.NET, SQLServer, Entity Framework/LINQ, Git. Any experience with POS, retail or e-commerce systems useful Experience working in an Agile development team is useful. Benefits ...

base articles Supporting the installation, commissioning, and configuration of telemetry and sensor solutions Identifying recurring issues and recommend improvements to enhance product reliability and customer experience What makes you a great fit? Above all, you are a hands‐on technical problem solver with strong knowledge of telemetry systems … sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies Strong ...

improvement activities are embedded following major incidents and significant changes. Work collaboratively with operational, technical, and business stakeholders to maintain service stability and improve customer experience. Monitor compliance with agreed service management processes, policies, and governance requirements. Produce management information, reporting, and insights to support decision-making and demonstrate … everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Strong experience in Incident, Problem, and Change Management within complex IT environments. Excellent understanding of ITIL frameworks and Service Management best practices. Proven ability ...

Technical Customer Support Advisor Are you someone who enjoys solving technical problems and helping customers find the right solution? We're recruiting for a Technical Customer Support Advisor to join a highly respected manufacturer within the construction and building services sector. This is a varied position where … aftersales enquiries. You'll work closely with customers, installers and internal teams, helping to resolve issues, provide expert guidance and ensure an excellent customer experience. The Role: Provide technical advice and product support to customers and installers Manage aftersales enquiries from initial contact through to resolution Investigate technical issues ...