19 of 19 Remote Customer Service Jobs in Surrey

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support … services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead … and manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset More ❯

Job Description Customer Support - Deadline 14th November £30,000 £/Year Salary £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and … role will be employed by TLP (secondment to Toyota (GB) PLC) Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work. … your sense of fun and enjoy contributing within a team. Key responsibilities: While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems. Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services. Use More ❯

IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service … Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually … well-being. Annual Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you’ll accrue an additional day of annual leave for each year! Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone More ❯

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. … This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal … working with a wide range of technologies. Key Responsibilities Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments Act as an escalation point for junior service desk engineers Manage and resolve complex incidents and service requests within agreed SLAs Support client onboarding, migrations, and project delivery tasks Monitor, maintain, and troubleshoot client infrastructure (remote More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We’re Cloud2Me – a growing Managed Cloud Services provider that’s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple – deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We’ve grown 40% year-on-year over the last two years, and we’re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you’ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You’ll Bring: At least 1 years’ experience in a 1st Line IT More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Account Support who is ready to step into a more commercially focused, relationship-led role. A strong understanding of sales within an MSP environment is highly desirable, particularly around service-led selling, recurring revenue models, and technology solutions. The Role You’ll join a supportive and established sales team, managing a portfolio of small business clients. Your focus will … be on developing trusted relationships, ensuring outstanding service delivery, and uncovering opportunities to expand the adoption of MSP services.Day-to-day responsibilities include: Managing and developing a portfolio of small but high-value clients. Building strong, long-term relationships and being the primary point of contact. Identifying opportunities within your accounts to drive engagement and recurring revenue—whether through … upsell, cross-sell, or aligning customers to new service offerings. Producing quotes, processing orders, and maintaining accurate CRM and pipeline records. Working closely with technical, operations, and project teams to ensure a seamless customer experience. Handling customer queries with professionalism, commercial awareness, and an understanding of service-level expectations. What We’re Looking For I’m More ❯

looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact … for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex … Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills More ❯

Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across the UK. We’re looking for a 2nd Line IT Engineer … who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting infrastructure projects and rollouts. If you’re looking for variety, autonomy, and the chance to work … Administering firewalls (Cisco preferred), SAN/storage arrays , and backup systems . Participating in project work including migrations, rollouts, and infrastructure upgrades. What You’ll Bring Excellent communication and customer service skills. Strong Windows OS, Server, and AD administration experience. Solid understanding of networking fundamentals (TCP/IP, routing, DNS). Experience with virtualisation and storage solutions (Hyper More ❯

and sustainability PURPOSE OF JOB: To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. … To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting … these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system. Log deal registration for qualifying opportunities and understand how GP can be maximised from these. Co-ordinate and liaise with other internal departments where they own a More ❯

hour shift between 8am - 6pm Type : Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the … direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd/3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level … the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and More ❯

following office-based induction process) Reporting to : Senior Project Technician About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Infrastructure Engineer to join our friendly team in Redhill. The Role As an Infrastructure Engineer, you ll be responsible for maintaining, supporting, and improving our hosting and cloud platforms … resolving alerts and incidents efficiently. Assist with system upgrades, patching, and scheduled maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware, software, and networking layers. Participate in out-of-hours maintenance windows More ❯

following office-based induction process) Reporting to : Senior Project Technician About Us We’re Cloud2Me – a growing Managed Cloud Services provider that’s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple – deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We’ve grown 40% year-on-year over the last two years, and we’re looking for another talented, personable, and ambitious Infrastructure Engineer to join our friendly team in Redhill. The Role As an Infrastructure Engineer, you’ll be responsible for maintaining, supporting, and improving our hosting and cloud platforms … resolving alerts and incidents efficiently. Assist with system upgrades, patching, and scheduled maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware, software, and networking layers. Participate in out-of-hours maintenance windows More ❯

following office-based induction process) Reporting to : The Managing Director About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Project Technician to join our friendly team in Redhill. The Role As a Senior Project Technician, you'll take a leading role in delivering customer migrations and … Citrix deployments. You'll also act as a technical escalation point, mentoring junior Engineers and driving continuous improvement across the team. What You'll Do: Lead end-to-end customer migration projects to the Cloud2Me Managed Cloud platform. Scope and document solutions (HLD/LLD) tailored to customer environments. Build and configure environments including networks, VPNs, servers/ More ❯

and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external … management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and … industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements More ❯

following office-based induction process) Reporting to: Senior Project Technician About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Project Technician to join our friendly team in Redhill. The Role As a Project Technician, you ll support and deliver customer migrations and infrastructure projects across Cloud2Me s … Engineers and project leads, you ll help design, build, and migrate systems into our cloud platform ensuring customers experience a seamless transition with minimal disruption. This is a technical, customer-facing role with plenty of opportunity to grow into more senior project delivery responsibilities over time. What You ll Do: Assist in delivering onboarding and migration projects to the More ❯

following office-based induction process) Reporting to: Senior Project Technician About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Project Technician to join our friendly team in Redhill. The Role As a Project Technician, you'll support and deliver customer migrations and infrastructure projects across Cloud2Me's … Engineers and project leads, you'll help design, build, and migrate systems into our cloud platform ensuring customers experience a seamless transition with minimal disruption. This is a technical, customer-facing role with plenty of opportunity to grow into more senior project delivery responsibilities over time. What You'll Do: Assist in delivering onboarding and migration projects to the More ❯

customers. Bytes’ experienced engineers are the lynchpin of our business and proud to act as an extension of our client's IT teams, delivering best in breed support and service to our customers. Each support consultant receives full support, training, and unlimited career progression in this challenging and varied role within a fun, dynamic team. Your proven track record … of delivering excellent customer support will mean you play a vital role in ensuring our customers get maximum benefit from their infrastructure. The successful applicant would play a pivotal role in keeping standards high and be rewarded accordingly. KEY RESPONSIBILITIES: Become a fully participative member of the SPARC support team, providing quality telephone-based support, and at times, consultancy … in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance and development of the lab infrastructure Undertake continual learning to maintain and acquire technical knowledge and More ❯