17 of 17 Remote/Hybrid Customer Service Jobs in Surrey

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … play a key role in the transition of network services from the incumbent supplier to the new operating model, with a significant focus on service transition activities, knowledge transfer, operational readiness and establishing the future support organisation. The role will work closely with outgoing supplier teams, internal engineering teams ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … processes, capture and remediate knowledge gaps, and ensure that Windows platform services can be assumed safely and sustainably. The role will work closely with customer stakeholders, incumbent supplier SMEs, service management functions, infrastructure teams, application support teams, security representatives and programme leadership. The emphasis is on controlled mobilisation ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer‐service centres, and 24 river‐boat boarding points. Drawing on over 30 years of experience in urban public‐transport solutions, Indra will manage and evolve … scale transformation programme. This role will serve as the primary point of contact for all Reporting & BI activities, acting as the bridge between the customer, business stakeholders and internal delivery teams. The BI & Reporting Delivery Manager will be responsible for driving the reporting strategy, coordinating multidisciplinary teams, managing priorities ...

smaller, friendly but integral team within the business. The main purpose of the role is to maintain the asset data that underpins the customer portfolio to maximise revenue and to resolve customer queries. This is mainly a back-office role, most of the customer queries are received … email, then it is the Asset Analysts job to provide a solid front-line service for the meter and network services. Maintain the asset data and ensure the meter databases and industry registers are accurate through reporting and reconciliations. Track and recover meter assets that have been removed from ...

handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard … Salary up to £40k depending on experience Private Medical Healthcare Private Dental Cover Enhanced holiday entitlement based on length of service Company social events Free parking Opportunity to work with a wide range of technologies and develop your skills Key responsibilities for the 2nd Line Engineer: 2nd line technical ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Systems Engineer to join our Engineering team. This role is responsible for the analysis, design, integration, and delivery of complex systems, ensuring solutions meet customer requirements, technical standards, and project objectives. Working closely with customers, project managers, software and hardware engineers, and other technical stakeholders, the Systems Engineer will ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … test laboratories and environments, and ensure the testing function is fully prepared to support operational services from Day One. Working closely with engineering, service management and programme teams, the Head of Test will drive testing strategy, operational readiness, quality assurance and continuous improvement across the full service lifecycle. ...

point, supporting complex infrastructure, cloud, networking and security environments. The role will be responsible for resolving complex technical issues, providing expert guidance to the Service Desk, and supporting the delivery and maintenance of robust, secure and reliable customer environments. Job Title: Senior Technical Support Specialist Base Location: Reigate … Salary : £50 ,000 to £55,000 per annum Conditions: Full clean driving licence required Key Responsibilities Act as the highest technical escalation point for service desk incidents. Administer Microsoft 365, Azure, Entra ID and Windows Server environments. Support networking, firewalls, VPNs and security solutions. Perform in-depth troubleshooting ...

completion of probation The Role As a 1st Line Technician, you'll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions. Your responsibilities will include: Providing 1st Line technical support via phone, email and ticketing systems Troubleshooting … devices Managing user accounts and permissions Escalating more complex issues to senior engineers when required Maintaining accurate ticket updates and documentation Delivering an excellent customer experience at every interaction About You We're open to candidates from MSPs or internal IT support environments. The most important thing is that ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … primary engineering interface with TfL. Working closely with Project Managers, Technical Delivery Managers, Solution Architects, Software and Hardware Engineering teams, Test Engineers and Service teams, the Principal Systems Engineer ensures that engineering solutions meet TfL requirements, contractual obligations and business objectives while balancing technical excellence, cost, schedule and delivery ...

questioning/listening skills. Able to communicate with confidence at higher and lower levels and developing productive working relationships with key customers and suppliers. Customer Focus – Delivers a high level of customer service to our external and internal customers. Initiative – Ability to analyse data and situations, break ...

questioning/listening skills. Able to communicate with confidence at higher and lower levels and developing productive working relationships with key customers and suppliers.* Customer Focus – Delivers a high level of customer service to our external and internal customers.* Initiative – Ability to analyse data and situations, break ...

relevant regulations and organizational policies Communication Skills: Ability to communicate clearly and client facing consultancy skills Teamwork: Collaboration with cross-functional teams, including stakeholders Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders Continuous Learning: Willingness … additional 10% of your gross basic salary per annum (bonus opportunities and conditions would be discussed with the successful candidate) Death in Service Benefit 4 x salary Internal recruitment initiative - £5k reward per experience hire after 6 months’ successful probation period; £1k reward per apprentice/graduate hire after ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … approval. Provide architectural leadership throughout the solution lifecycle, from requirements definition through to implementation and operational handover. Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs. Support technical investigations, root cause analysis, and solution development for complex ...

commitment to quality. It starts with you. As an Associate Technology Application Manager in the HR Application Support team you’re passionate about excellent customer service and enjoy working in a fast-paced environment. You have a natural flair for building relationships and will ideally have some experience … Have the confidence to influence HR teams and managers in the business, prepare to challenge and be challenged. Manage incidents effectively to ensure that service is returned to a satisfactory operational standard as quickly as possible with a minimum of disruption to the users of that service. Helping ...

objectives, ensuring the right people and systems have the right access to the right resources at the right time. The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing … that access is compliant and meets business expectations. Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture Manage the delivery and transition of systems into Identity Assurance Governance and Privileged ...