3 of 3 Remote Documentation Skills Jobs in Surrey

technical background in Microsoft 365, Windows Server environments, networking, firewall solutions, and security services. * Familiarity with Google Workspace, AV solutions, and security standards such as Cyber Essentials. * Excellent communication skills and the ability to build strong relationships with customers. * Experience working to SLAs in customer-facing roles. * Ability to manage multi-site or multi-level client environments is desirable. … Prior experience working within the Education sector would be beneficial. Key Skills: * Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) * Microsoft Endpoint Manager (Intune) * Google Workspace & Chrome Enterprise Management * Windows Server (Active Directory, Group Policy) * Networking (VLANs, wireless security, switch topology) * Firewall and security solutions (e.g. SonicWALL, Watchguard) * Audio-visual installations and support * Strong problem-solving and documentation skills Additional Requirements: Full UK driving licence and access to a vehicle. More ❯

setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide 'how-to' support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT … support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user More ❯

setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT … support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user More ❯