Service Desk Engineer (Level 1)
- Hiring Organisation
- Proactive Appointments
- Location
- Guildford, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 30,000 - 35,000 Annual
issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career … support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams ...