2 of 2 Remote Problem Management Jobs in Surrey

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

networking & voice technologies. Knowledge of Linux server, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to work effectively under pressure. Proven problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to take your career to the next level as a Collaboration Operations Support Analyst, apply today! We look forward to hearing from you. More ❯