3 of 3 Remote/Hybrid SLA Jobs in Surrey

smarter, not harder. Key Responsibilities Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular ...

aligned, customer-centric solutions Comfortable owning conversations with stakeholders and leading the solution narrative Desirable: Vendor certifications (Microsoft - desirable) Experience working within MSP environments & SLA-driven services Background in consultancy or project delivery Why Join? You’ll be joining a forward-thinking, high-growth technology business that invests ...

Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft … experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long ...