3 of 3 Remote/Hybrid SLA Jobs in Surrey

Directory, DNS, DHCP, permissions and Group Policy Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID Network and server troubleshooting Working on SLA-based technical support calls Writing and updating user and system documentation Remote project work undertaken by the Helpdesk Attending client sites as required to complete ...

client confidence. Lead comprehensive operational and facility audits to identify process bottlenecks, proactively proposing service adjustments and continuous improvements to guarantee contract performance and SLA compliance. Requirements Skills and Experience: Bachelor's degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline. Minimum 10 years … within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA‐driven environment. Experience with service management frameworks such as ITIL. Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power ...

scale engineering environment. The platform processes over 32 million requests every day , operates across 5 global deployment nodes and runs against a 99.95% availability SLA . The challenge is not simply building new infrastructure. You will be helping evolve an established, business-critical SaaS platform where reliability, scalability and maintaining … evolve a large-scale, globally deployed SaaS platform • Build, operate and improve Azure Kubernetes environments • Ensure the platform continues to meet its 99.95% availability SLA • Improve scalability, resilience and operational reliability • Automate infrastructure and platform changes through Terraform • Improve deployment processes and reduce the risk of downtime • Troubleshoot platform, networking ...