2 of 2 Remote/Hybrid SLA Jobs in Surrey

resolution Monitor service credits, penalties, and commercial alignment Reporting & Service Insight Deliver and continuously improve service reporting and dashboards, including: Incident and request trends SLA performance Demand patterns Escalations and root cause themes Provide actionable insight and recommendations to senior leadership Ensure reporting drives decision-making and service optimisation Operational … looking for: Proven experience in Service Delivery Management (ITIL-aligned environment) Strong experience managing third-party suppliers and contracts Demonstrable experience in: SLA/KPI management Service reporting and governance Incident and escalation management Strong stakeholder management at operational and executive level What we can offer you: Proven track record ...

internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow and become involved in major incident management. Support with change delivery management. Report ...