Farnham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft More ❯
Wrecclesham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of More ❯
Leatherhead, England, United Kingdom Hybrid / WFH Options
Bytes Software Services
Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and More ❯
Weybridge, Surrey, South East, United Kingdom Hybrid / WFH Options
Saputo Dairy UK
upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯
Croydon, Surrey, United Kingdom Hybrid / WFH Options
NG Bailey
Business as Usual (BAU) projects and approved change works. You'll also ensure that all calls allocated to you are delivered within NG Bailey's clients ServiceLevel Agreements (SLA). Some of the key deliverables for this role include: Be responsible in ensuring all calls allocated are delivered within NG Bailey's clients ServiceLevel Agreements (SLA). Monitor More ❯
