12 of 12 Remote/Hybrid Service Delivery Jobs in Surrey

Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project & Service Delivery Manager to join their Technology Team. This is a broad and highly visible role, responsible for bringing structure … governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Overview We are seeking a Performance Assurance Manager to manage and oversee the Performance Assurance obligations delivered under the Proteus contract, ensuring that the service continues to meet contractual performance requirements and that performance assurance activities are properly governed, evidenced, monitored and reported. The role provides leadership across performance ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

annum. We are looking for an experienced and passionate IT Problem Manager to join Surrey County Council's IT & Digital Service and help shape the future of Problem Management across our organisation. This role is based at Woodhatch Place in Reigate. We offer a hybrid working model with … minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … jointly create the next generation of the ticketing system for London. Role Overview We are seeking an IT Network Manager to lead the delivery, transition and operation of enterprise network services, ensuring that network infrastructure is secure, resilient and capable of supporting business operations. This is a transition-focused ...

considered for this position, you will have a solid background in IT (infrastructure, storage, cloud, networking) but have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure ...

sooner. Role Purpose Lead the technical design, development and deployment of enterprise AI-enabled solutions aligned to People & Culture priorities Own service integrity, operational excellence, and governance across AI and digital people platforms Handle and partner with external vendors/configuration centres to deliver scalable, compliant solutions globally … patterns, agent-based frameworks, and AI APIs into enterprise-ready solutions. Champion automation across the AI lifecycle from data ingestion to deployment and run. Service, Delivery & Governance Ownership Be the point of accountability for system and solution integrity , ensuring incidents, risks and issues are led clearly and effectively. ...

lettings, leasehold and tenancy management. They will translate complex regulatory and operational requirements into clear, efficient processes and controls, helping to improve compliance, service quality, operational efficiency and customer satisfaction. This role is a temporary contract with an initial contract length of 6 months with the possibility to extend. … electrical, fire safety, water hygiene, asbestos and lifts. Map and optimise end-to-end business processes across repairs, voids, lettings and other key service areas. Identify challenges, risks and opportunities to improve efficiency, cost control, quality and turnaround times. Translate statutory and regulatory requirements into effective business processes, controls ...

including architecture development, cyber security, programme and project management through to data engineering/analytics and AI. We have a long track record of delivery and are trusted to work on some of the UK Government's most important and sensitive projects. Roles and Responsibilities Collaborate with clients … develop strategies for future ICT service delivery, aligning with Government strategies. Define end-to-end architectures, including Business, Applications, Data, and Infrastructure. Create comprehensive User and Service Requirements Documentation. Deliver key Concept and Assessment Phase products. Support large ICT procurements by developing procurement documentation, evaluation strategies ...

contact. Develop and implement strategic account plans that align with client goals and business growth objectives. Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction. Lead contract negotiations and close agreements to maximise profitability while meeting client‐specific business and IT requirements. Monitor industry … account budgets, ensuring financial targets are achieved. Act as an advocate for clients, ensuring their needs and feedback are communicated internally. Oversee successful project delivery with a focus on quality and efficiency. Serve as an escalation point for high‐severity issues, ensuring swift and effective resolutions. Strong communication skills ...

responsible for building relationships with Housing Associations, Housing Providers and senior stakeholders, helping them utilise technology and digital solutions to improve tenant engagement, service delivery and operational performance. The business has delivered significant growth and is investing heavily in its sales function, with clear revenue targets, strong leadership … healthy pipeline through outbound activity, networking and referrals Conduct discovery meetings to understand customer challenges and strategic objectives Work closely with internal technical and delivery teams to build tailored client solutions Maintain accurate forecasting, pipeline reporting and CRM management Consistently achieve and exceed revenue targets What We're Looking ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … test laboratories and environments, and ensure the testing function is fully prepared to support operational services from Day One. Working closely with engineering, service management and programme teams, the Head of Test will drive testing strategy, operational readiness, quality assurance and continuous improvement across the full service lifecycle. ...