2 of 2 Systems Thinking Jobs in Surrey

service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours More ❯

ownership of a specific platform domain with product leadership of our wider platform transformation. In your vertical, you’ll work closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in … ensuring transformation initiatives balance technical progress with visible customer and commercial value. This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. It’s not about being the most technical person in the room – it’s about being a … systems thinker, a clear communicator, and a leader who can bring others on the journey. You will be responsible for: This role combines ownership of a core platform domain with leadership of our cross-cutting platform transformation. You'll guide a squad delivering resilient systems that power customer experiences while shaping and driving the transformation roadmap. Shape and More ❯