1 of 1 Remote 1st Line Engineer Jobs in Sussex

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your … MFA to ensure compliance and system safety. Monitoring & Escalation: Continuously monitor IT systems for performance and outages, logging issues accurately and escalating complex problems to second/third-line support as needed. This is a hybrid role, but can sometimes demand up to 5 days a week onsite. About you: We're looking for a confident and proactive … ll thrive in a fast-paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both More ❯