2 of 2 Documentation Skills Jobs in Sussex

variety of users via phone or email Maintain a high degree of customer service for all support queries Log all calls on the Service Desk ticketing system and maintain documentation Remote and onsite support of customers IT systems Produce and maintain documentation in relation to hardware, software configurations and standard build information. Design, installation, and configuration of new … with third parties where required. Researching, creating, and deploying security best practices (firewalls, 365 etc) Assisting and mentoring team members. Assisting with projects as required IT Service Desk Engineer Skills: Minimum 3-year experience in a similar role Excellent troubleshooting and fault-finding skills Excellent telephone manner and strong customer service skills Strong Knowledge of supporting Windows … system application management, configuration and support, Understanding of virtualization technologies (Hyper-V) Proficiency in Active Directory/Group Policy, Excellent understanding of networking -switches, routers , VLANS, Wireless etc. Excellent documentation Skills Good Knowledge of SharePoint Experience Using ConnectWise tools would be advantageous. Knowledge of scripting tools (PowerShell) Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's More ❯

resolve network performance, connectivity, and security issues. Collaborate with IT security, systems, and application teams to support clinical operations. Ensure compliance with NHS Digital and internal security protocols. Provide documentation, knowledge transfer, and technical guidance to internal staff. Essential Skills & Experience Proven hands-on experience with Juniper routing, switching, and firewall technologies (e.g., JunOS, SRX, MX, EX series … BGP, OSPF, VPNs, and network segmentation. Familiarity with NHS networking standards and requirements (preferred). Experience in high-availability environments and large-scale enterprise networks. Strong troubleshooting, diagnostic, and documentation skills. Desirable Juniper certifications (e.g., JNCIA, JNCIS, JNCIP) Experience with network monitoring tools and automation scripts Knowledge of Cisco or other enterprise networking solutions Contract Details Duration: 6 Months More ❯