2 of 2 ITIL Jobs in Sussex

Exchange Cisco switching and VLANs Firewall technologies, ideally FortiGate Infrastructure support within a networked environment Troubleshooting server, network and security issues Nice to have ITIL exposure Microsoft or Cisco certifications HP server hardware Skype for Business or SharePoint Cisco wireless technologies ERP or telephony systems experience What ...

activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call … handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date ...