1 of 1 Problem Management Jobs in Sussex

ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP, or MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. … and regularly check for adherence to these processes through call and ticket monitoring and reviews. Being responsible for ensuring information and time entries are accurately recorded in the service management tool and that they meet our standards. Co-ordinating with other teams and third parties, to ensure that service outages, or other activities, are correctly communicated to the business … and/or affected users. Work with the Service Assurance team, to ensure Change Control and Problem Management processes are followed. Develop and maintain knowledge and skills and keep up to date with new processes, procedures and developments in the IT industry. More ❯