1 of 1 Problem Management Jobs in Sussex

act as the bridge between operational IT teams including 3rd party resource/suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and … sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure More ❯