1 to 25 of 178 Problem Management Jobs in the South East

will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across all Thames Water business areas. You will be responsible for identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance More ❯

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing structure and … frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly … measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact More ❯

network you want to login/join with: A great opportunity has arisen within Cabot Financial's Service Delivery team for a Group IT Problem Manager. This is a hybrid role with travel to our Kings Hill, London and European sites required. The Team The Service Delivery Team within … role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is … to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all More ❯

network you want to login/join with: A great opportunity has arisen within Cabot Financial's Service Delivery team for a Group IT Problem Manager. This is a hybrid role with travel to our Kings Hill, London and European sites required. The Team The Service Delivery Team within … role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is … to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all More ❯

Senior Problem & Continuous Improvement Manager Job ID PERM002852ML Department Details The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three … to deliver their best customer experiences at the lowest cost. The Senior Problem and Continuous Improvement Manager is a senior role within the MBNL organisation and reports directly to the Head of Service Operations. This is a hybrid role with a minimum of 2 days per week in our … Central Reading office. What you will do: Assure the problem management service to maximise the performance of the service in accordance with ITIL best practice. This includes identification, classification, prioritisation, documentation and eradication/management of root causes. Ensure that the continuous Improvement framework and governance is More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager. working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. You’ll … be central to the service operations team, owning and improving both the major incident and problem management functions alongside a team. If you're someone who thrives in structured, high-pressure environments and brings a calm, assured presence during service disruption, this role will give you a clear … platform to make an impact. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. More ❯

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving … IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from La Fosse Major Incident and Problem Manager Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing … ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and … problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and … safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯

the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk … IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records … colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the More ❯

Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in … setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery … be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting More ❯

services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service … management tool, with clear communication to customers within agreed timescales. Deliver excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident … management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly More ❯

Problem and Continuous Improvement Manager Permanent MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always … accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practice to identify and resolve root causes of Incident and Events preventing recurrence through strong cross functional collaboration. What you will do: Own and relentlessly manage the delivery of Problem Management & CI by MBNL’s Partners to achieve agreed business outcomes More ❯

Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us … IT assets—from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking We're Hiring: Asset & Configuration … Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise More ❯

qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid … Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration … and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Driving license essential Must meet requirements to become SC cleared Desirable Skills: Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT More ❯

for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result … orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve. Key Responsibilities Whilst no two days will be the same, the types of … with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management) Define, maintain, and improve Service Reporting Identify areas for improvement across the Service Delivery landscape; own More ❯

qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid … Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration … and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Must meet requirements to become SC cleared Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT Service Now - SQL, NetBackup, Rubrik More ❯

we have an exciting role, for a structured and process-driven IT Service Manager to design, maintain, and continuously improve core ITIL-based service management processes, as well as project management practices, across the entire IT organisation. This role will act as a central support function, enabling consistent … s SharePoint environment as a key internal communications and knowledge-sharing platform. ITIL Process Ownership & Operation Design, document, and operate ITIL processes such as problem management, change management, contract & license management and other ITIL processes Facilitate process adherence across IT teams and follow up on actions … service maturity, contract compliance, and issue trends Provide insight to the Manager IT Services and broader leadership team to support operational decisions Contract & License Management Maintain contract overview across IT vendors and service providers Monitor renewal dates, SLAs, and deliverables, and ensure alignment with operational needs IT Communication & Knowledge More ❯

levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software and devices deployed by the … levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software and devices deployed by the More ❯

Science, or a related technical field 8 years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional More ❯

Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional More ❯

Social network you want to login/join with: IT Support Analyst – Investment Management, slough col-narrow-left Client: psd group Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: IT … Support Analyst – Investment Management Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including both proprietary applications developed internally and third … party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests. The role would suit a Graduate who has several years commercial experience in an IT support role. The client is More ❯

in Aviva. A bit about the job: Manage BAU tasks to support Cloud Hosting Platform Services in AWS and Microsoft Azure, including incident and problem management, patching, rebuilding, recoverability, and ensuring security compliance Oversee performance of the sourcing partner, taking action to improve service delivery for end consumers … operational acceptance of new services transitioned from Platform Engineering and Cloud Enablement teams into BAU, and provide service performance insights and recommendations through regular management information Skills and experience we're looking for: Valid qualifications in AWS and/or Azure Fundamentals (at minimum) Extensive experience with cloud platform … integration tools such as Jenkins and the use of tools for deployment, monitoring, and troubleshooting of system resources Experience of ITIL, specifically incident and problem management What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person Experience More ❯