1 to 25 of 44 Problem Management Jobs in the South East

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance … meet its contractual obligations to customers across the group. Job Purpose Provide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements, and Group policies ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

building a brand-new Digital and Resident Experience, and as ITSM Lead, you'll own the design, documentation and operation of the service management processes and platform that everything else depends on. You'll join at a genuinely exciting time for the council, as we invest in our people … step in as major incident manager when it matters most and develop the ITSM Engineer who reports to you. If you're a service management professional who wants to build mature, consistent practice from the ground up and make a genuine difference to the services residents rely ...

broad range of modern engineering practices. In addition to building new functionality, you will support the services you develop, contributing to application monitoring, incident management, and ongoing improvements to reliability and performance. Candidates are not expected to have experience across all technical areas. The specific technologies, team context … Testing Activities: Contribute to test design and execution to validate software quality, ensuring functionality, performance, and security requirements are met. Support Software Configuration Management: Manage software configuration and version control, ensuring that changes are tracked, documented, and easily retrievable. Data Modelling & Database Design: Contribute to data modelling and assist ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

business, IT, data, security, architecture, quality, and compliance functions. Own product delivery governance, prioritisation cadence, backlog health, release planning, capacity allocation, and management of scope, time, cost, and value trade-offs. Drive operational excellence through reliable product operations, incident and problem management, root-cause analysis, and post … cross-functional teams and delivering measurable outcomes through Agile and Lean product practices. Strong product strategy skills, including vision setting, roadmap development, prioritisation, portfolio management, and value measurement through OKRs/KPIs. Experience managing complex digital product portfolios in enterprise environments. Understanding of digital R&D workflows in laboratory ...

service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused … possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve. Responsibilities Whilst no two days will be the same, the types of activities that the Service ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal support teams and third-party suppliers. You will manage incidents and problems to closure, analyse data, maintain relevant databases, provide reports and recommend improvements. ...

shape. Want to come and be a part of it? Key Responsibilities/what they'll be doing? You'll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure … proactive and Reactive within Incident and Problem Management You'll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What they'll bring – Key skills, qualifications and experience ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

amazing team. Mission — Why the Job Exists Lead and develop the UK Expertise Centre supporting BoxTop, our business‐critical supply chain and freight management software. Your mission is to build a high‐performing, technically capable and resilient support operation that delivers consistently strong service, resolves complex customer issues effectively … KPIs, with customers kept informed through to resolution. Build and develop a high-performing UK Expertise Centre team with clear expectations, effective workload management and strong accountability for individual, team and customer outcomes. Increase the technical capability and self‐sufficiency of the team by identifying knowledge gaps and implementing ...

line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key Responsibilities Provide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail … least-privilege and established approval processes. Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging ...

line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow … least-privilege and established approval processes. Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging ...

time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio. Key Responsibilities Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services. Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies. Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability. Maintain reliable connectivity between data centres ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … service availability, performance and capacity through monitoring, troubleshooting and proactive maintenance. Support containerised services and the underlying infrastructure they rely on. Maintenance and lifecycle management Carry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services ...

Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that area … line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics and smaller initiatives ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … technology roadmap, and ensuring alignment with business objectives Manage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practices Lead system support, incident resolution, and service delivery, acting as an escalation point ...