3 of 3 Service Manager Jobs in Sussex

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £32,936 to £41,170 per annum (dependent on experience) plus Essential Car User Allowance of £2,329 and London Allowance of £2,739 Contract: Permanent Location: Sussex (Brighton and Wealden), based at one of our Sussex schemes Are you passionate about delivering excellent housing … services and building strong, safe communities? At Moat , we're seeking a proactive and customer-focused Neighbourhood Services Manager to manage a diverse housing portfolio. In this vital role, you'll represent Moat in our communities-overseeing tenancies and leases, maintaining high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You'll … are clean, safe, and well-maintained. What you'll be doing: Conducting regular estate inspections and monitoring cleaning and gardening contracts Managing tenancy and leasehold queries in line with service standards Ensuring managing agents deliver value-for-money services Taking prompt enforcement action on ASB and tenancy breaches Supporting new tenants and shared owners through sign-ups and onboarding More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or … service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that More ❯