2 of 2 Remote Technical Leadership Jobs in Sussex

in implementing major developments and enhancements within the existing IT infrastructure. Scope of role Responsible for the resolution through 2nd & 3rd line support for all associated infrastructure issues; Provides technical leadership for the resolution of service issues aligned to their technical capability; Takes responsibility for the ownership of the service advancement of their technical capability; Leads … the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & lifecycle management; Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice; Keep up-to date with the latest relevant technology, relevant standards, policies and directives; Liaise with internal … implementing IT quality assurance practices and procedures 4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place 5. Attends and positively influences the appropriate technical and operational governance forums Experience and capability requirements Knowledge/experience: RHEL 5,6,7 & 8 experience Understanding of LVM SE Linux configuration Redhat Satellite, patch management Ansible automation More ❯

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty. Main … Tasks: Designing and documenting solutions that are customer centric, scalable, and integrated across various channels. Selecting and integrating appropriate technologies to enhance the customer journey. Providing technical leadership and guidance to development teams. Ensuring adherence to architectural principles and standards. Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that … improve CX. Ensuring colleagues involved in design activities (eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer More ❯