Lead Service Designer - Digital CX
london (worcester park), south east england, united kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Sky
across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with More ❯
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