2 of 2 Remote/Hybrid Chatbot Jobs in Swansea

that has raised over $75M from prestigious investors like The Raine Group, ensuring stability and scale. Drive the practical application of AI, moving beyond chatbots to productionize LLM-powered tools that directly improve developer experience and business operations. What you will do: Design and maintain the backend systems and operational ...

within Salesforce and external platforms. Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support . Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms . Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform … 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows . Experience with Salesforce Flow, Omni-Channel Routing, and case automation . Familiarity with third-party AI, automation, and chatbot platforms ...