2 of 2 Remote Continuous Improvement Jobs in Swansea

Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management … tracking known errors and ensuring effective resolution. Develop and maintain Problem Management reports, tracking trends, root causes, and recurring issues. Use data-driven reporting to highlight areas for improvement, measure the impact of problem resolution efforts, and support risk mitigation. Provide regular insights and analysis on major incidents, problems, and known errors to senior management and key stakeholders. … or delays in remediation to senior management where necessary, ensuring a culture of accountability. Implement governance mechanisms to track problem resolution progress and ensure timely completion of corrective actions. Continuous Improvement & Governance Drive a reduction in major incidents and recurring issues through data-driven analysis and targeted interventions. Collaborate with service owners and support teams to improve More ❯

team-oriented mindset with the ability to work independently when needed A proactive attitude with excellent communication skills and a detail-driven approach A commitment to collaboration, integrity, and continuous improvement Why You Should Apply: Flexible working hours and a hybrid model for a balanced lifestyle Generous pension contributions up to 12.5% and private medical insurance More ❯