2 of 2 SLA Jobs in Swansea

relationships throughout the service lifecycle. • Lead regular Service Review Meetings with customer stakeholders. • Produce Service Management reports and performance updates. • Monitor and report on SLA and KPI performance. • Drive continual service improvement initiatives. • Manage service escalations through to resolution. • Work closely with Account Management to support customer success. • Review service ...

Princess of Wales Hospital (which is now in Cwm Taf Morgannwg University Health Board). Service provision for the latter is subject to an SLA, and there are discussions relating to the recent Health Board boundary change. The successful applicant would be expected to work across all Health Board sites.Post ...