2 of 2 Stakeholder Management Jobs in Swansea

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to … to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and … communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process, ensuring More ❯

pipelines Mentor team members and foster a positive, results-driven culture Required Skills & Experience: Proven background in software development (6+ years) Minimum 2 years in a leadership or software management role Strong understanding of software architecture and engineering principles Experience with Agile methodologies (Scrum, Kanban, etc.) Familiarity with modern development stacks (e.g., .NET, Java, Python, or similar) Experience with … cloud platforms (e.g., AWS, Azure) and DevOps practices Excellent leadership, communication, and stakeholder management skills Whats on Offer: Competitive salary: £60,000 £80,000 (depending on experience) Performance and annual bonus scheme Hybrid working options after 612 months 25 days holiday + bank holidays Private medical insurance Company pension scheme Cycle to work scheme Friendly, collaborative working environment More ❯