Deputy Service Desk Lead
- Hiring Organisation
- Network IT
- Location
- Shrivenham, Swindon, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,500 per annum
during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressure—traits essential ...