2nd Line Support Engineer
Swindon, Wiltshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
IMT Resourcing Solutions
cloud, networking, security and telephony. Key responsibilities include: Handling escalated tickets and providing 2nd line technical support to SME clients Supporting and administering Windows Server, Active Directory and Microsoft 365 environments Troubleshooting networks, firewalls, VPNs, switches and WiFi Assisting with cloud migrations, system upgrades, and backup solutions Maintaining accurate documentation and asset records Providing occasional onsite support in … Essential skills & experience: 2+ years’ experience in a 2nd Line or similar technical support role Good knowledge of Windows Server, Active Directory, Group Policy Hands-on experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Intune) Solid understanding of networking (TCP/IP, routing, VPN, firewalls) Strong diagnostic skills and ability to resolve complex issues Confident communicator … travel locally when required Desirable skills: Experience with Hyper-V or VMware Exposure to VoIP/hosted telephony solutions Knowledge of cybersecurity best practices Relevant industry certifications (CompTIA, Microsoft, Cisco, ITIL) What’s on Offer Competitive salary in the £28,000 – £35,000 range (DOE) Clear career development and training opportunities (certifications supported) A friendly, collaborative MSP environment More ❯
Employment Type: Full-Time
Salary: £28,000 - £35,000 per annum
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